Because products are made on demand, please allow time for both:

1. Production and fulfillment

2. Shipping and delivery

Production time is separate from shipping time.

Estimated delivery information displayed during checkout is an estimate and may change due to production volume, destination, carrier delays, weather, holidays, or other circumstances outside our control.

Orders may be produced and shipped from different fulfillment facilities depending on your location, product availability, and production capacity.

As a result, products within the same order may sometimes arrive separately.

Available shipping options and applicable charges are displayed during checkout.

Shipping rates may vary depending on your destination, products, quantity, and shipping method.

When tracking information is available, you will receive shipping confirmation containing tracking details after your order ships.

Tracking information may take time to update after a shipping label is created.

If your order contains multiple products, those products may be fulfilled at different facilities and delivered in separate packages.

Receiving part of your order does not necessarily mean the remaining products are missing.

Customers are responsible for entering an accurate and complete shipping address at checkout.

If you notice an address error, contact us immediately.

We will make reasonable efforts to correct the address before shipment, but changes cannot be guaranteed once fulfillment or shipping has begun.

Additional costs resulting from an incorrect or incomplete address may be the customer's responsibility.

If tracking indicates that your package has not arrived or you believe your shipment has been lost, please contact us as soon as possible.

Claims involving packages lost in transit generally need to be reported within 30 days of the estimated delivery date so that we can work with our fulfillment partner to investigate the shipment.

If tracking shows your package as delivered but you cannot locate it:

• Check around the delivery location

• Ask household members or neighbors

• Contact the shipping carrier

• Allow a short period for carrier tracking to update if applicable

If the package still cannot be located, contact us and we will help determine the appropriate next step.

Ski603 is not responsible for delays caused by shipping carriers, weather, customs, incorrect addresses, peak holiday demand, or other circumstances outside our reasonable control.

We'll still do our best to help if something goes sideways.

If international shipping is offered, customers may be responsible for customs duties, import taxes, fees, or other charges imposed by the destination country unless stated otherwise during checkout.